Cancellation at Cityden Aparthotels

A Booking with Cityden Aparthotels can only be cancelled by the Customer by e-mail to reservations@cityden.com and under the following conditions:

• In case of cancellation of a Non-Refundable Booking the Customer shall owe 100% of the Booking Price to Cityden Aparthotels;
• In case of cancellation up to 48 hours before the start of the stay (based on check-in time 3 p.m.) of a Fully Flexible Booking which is not a Group Booking or a Long-Stay Booking, the Customer shall not owe any cancellation fee to Cityden Aparthotels.
• In case of cancellation within 48 hours before the start of the stay (based on check-in time 3 p.m.), 100% of the Booking Price shall be payable to Cityden Aparthotels. 
• In case of cancellation of a Fully Flexible Booking which is also a Group Booking, different Terms & Conditions will apply and those are mentioned and agreed in the signed groups contract;
• In case of cancellation up to 7 days before the start of the stay of a Fully Flexible Booking which is also a Long-Stay Booking, the Customer shall not owe Cityden Aparthotels any cancellation fee.
• In case of cancellation within 7 days before the start of the stay, 100% of the Booking Price for the first 7 nights shall be payable to Cityden Aparthotels. In case of early departure, the Customer is entitled to cancel the remaining period of the agreed stay, provided that the Customer takes into account a term of 7 days notice. This only applies for bookings who are made directly via Cityden Aparthotels (cityden.com website, Reservations Department or Front Office) and not for bookings via third parties e.g. Booking.com, Expedia.com, AirBnB etc.;
• In case of cancellation up to 24 hours before the start of the stay before 18:00 of a Fully Flexible Booking which is also a direct (meaning cityden.com website, Reservations Department or Front Office) Corporate Booking (only applies when there is a signed contract between both parties), the Customer shall not owe any cancellation fee to Cityden Aparthotels.
• In case of cancellation within 24 hours before the start of the stay, only the Booking Price for the first following night shall be payable to Cityden Aparthotels.
• In case of early departure, the Customer is entitled to cancel the remaining period of the agreed stay, provided that the Customer takes into account a term of 1 day’s notice;

Any of the Cityden Aparthotels locations shall be entitled to cancel the Booking if false or misleading personal data are provided, in which case 100% of the Booking Price shall remain payable by the Customer.