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Terms & Conditions

Article 1: Definitions
Booking: the act or acts with which a Short Stay and/or Hotel Stay is reserved with Cityden.

Booking Confirmation: the confirmation with an overview of the Booking, which is sent to the Customer after the booking.

Booking Price: the total cost based on the Booking Confirmation.

Corporate Booking: A booking by a corporation pursuing its business, provided that such is made known to Cityden.

Cityden: Cityden B.V., Cityden The Garden B.V., Cityden Zuidas B.V. or Cityden Amsterdam West B.V., depending on the (location of the) booking concerned.

Cityden B.V.: a private limited liability company having its registered office in Amstelveen (the Netherlands) and having its place of business at Professor J.H. Bavincklaan 3a (1183 AT) in Amstelveen, entered in the Trade Register held by the Chamber of Commerce under number: 30283637.

Cityden The Garden B.V.: a private limited liability company having its registered office in Amstelveen (the Netherlands) and having its place of business at Professor J.H. Bavincklaan 3a (1183 AT) in Amstelveen, entered in the Trade Register held by the Chamber of Commerce under number: 69815097.

Cityden Zuidas B.V.: a private limited liability company having its registered office in Amstelveen (the Netherlands) and having its place of business at Professor J.H. Bavincklaan 3a (1183 AT) in Amstelveen, entered in the Trade Register held by the Chamber of Commerce under number: 65240243.

Cityden Amsterdam West B.V.: a private limited liability company having its registered office in Amstelveen (the Netherlands) and having its place of business at Professor J.H. Bavincklaan 3a (1183 AT) in Amstelveen, entered in the Trade Register held by the Chamber of Commerce under number: 74441809.

Cityden Hotel Apartments: Cityden The Garden B.V.,  Cityden Zuidas B.V. or Cityden Amsterdam West B.V. depending on the (location of the) booking concerned.

Cityden Serviced Apartments: Cityden B.V., aforementioned.

Group Booking: Valid on reservations by Cityden BoLo District, Cityden Zuidas and Cityden Stadshart when one or more of the following rules apply: 8 or more Studios and/or Apartments per night, 16 or more people per night and/or booking value as off € 4.000,-. Valid on reservations by Cityden Museumkwartier when one the following rule applies: 4 or more Apartments per night. 

Hotel Stay: every booking with a Cityden branch possessing a hotel licence.

Customer: the party making a Booking with Cityden.

Long-Term Booking: a Booking with Cityden Serviced Apartments for 20 nights/21 days or longer, or a booking with Cityden Hotel Apartments for 14 nights/15 days or longer.

Non-Refundable Booking: a booking with Cityden as described on the Website which can be cancelled only on the condition that the full Booking Price remains payable to Cityden.

No-Show: not making use of any stay offered to a Customer under a booking, without cancellation.

Short Stay: every Booking made for a minimum of 7 nights and a maximum of 6 months with any Cityden branch possessing a short-stay licence.

Fully Flexible Booking: a Booking with Cityden as set out on the Website which can be cancelled on certain conditions without owing the full Booking Price.

Website: www.cityden.com

Article 2: Scope
These general terms and conditions apply to all the existing and future legal relationships between Cityden and the Customer. By making a Booking, the Customer acknowledges that these general terms and conditions apply to that Booking.

Article 3: Bookings
By making a Booking, an agreement for a Short Stay and/or Hotel Stay and additional services is formed between the Customer and Cityden. The Booking Confirmation shall serve as proof of the existence and content of the Booking and of the Booking Price.

Bookings are subject to availability of the accommodation/s concerned on the agreed date. If the accommodation concerned is not available because the accommodation is not ready, because the previous Customer has not timely left the accommodation or because there is any other situation causing the accommodation to be unavailable, including force majeure on the part of Cityden, the Booking will be suspended for a reasonable period of time – unless Cityden has another accommodation available – until the accommodation concerned becomes available. In such case Cityden shall not be obliged to pay any compensation to the Customer.

Cityden may move the Customer to a different, comparable accommodation of Cityden at any time during the Customer’s stay, without stating any reason.
All rates stated on the Website are exclusive of VAT and other taxes, are subject to variation and may be subject to a minimum period of stay. No rights can be derived from the rates and descriptions of the accommodation outside the Booking Confirmation.

Article 4: Check-in/-out and No-Show at Cityden Hotel Apartments
The minimum age to check-in is 21. Our Aparthotels have a 24-hour reception. Check-ins are possible from 03:00 p.m. (GMT +1) onwards on the first day of the agreed period of stay. When checking in, the Customer will be provided with the key/key card, among other things, and an inspection report will be drawn up of the state of the accommodation with a list of appurtenances. Check-outs shall take place on the last day of the agreed period of stay prior to 11:00 a.m. (GMT +1). When checking out, the Customer must return the key/key card, among other things.

In case of a No-Show Cityden Hotel Apartments shall be entitled to deny the Customer use of the accommodation in order to allow third parties use of it, in which case the Booking Price shall remain payable by the Customer. In case of a No-Show on a Corporate Booking, not being a Non-Refundable Booking, the Customer will owe the Booking Price of the first following night only.

Article 5: Check-in/-out and No-Show at Cityden Serviced Apartments
Cityden Serviced Apartments has no 24-hour reception. To check in at Cityden Serviced Apartments, an appointment must be made by the Customer no later than 48 hours before the start of his stay, failing to do so resulting in financial liability for the delay of the Customer. Check-ins are from 02:00 p.m. [CET] onwards. When checking in, the Customer will be provided with keys, etc.. For check-ins after 06:00 p.m. [CET] and before 12:00 midnight [CET] extra service costs in the amount of €25 will be charged. For check-ins after 12:00 midnight [CET] extra service costs in the amount of €50 will be charged. When the Customer checks in, an inspection report will be prepared of the state of the accommodation with a list of appurtenances. For check-outs an appointment must be made by the Customer no later than 48 hours before the end of his stay, failing to do so resulting in financial liability for the delay of the Customer. Check-outs shall take place on the last day of the agreed period of stay prior to 11:00 a.m. [CET]. When checking out, the Customer must return the keys, etc..
In case of a No-Show Cityden Serviced Apartments shall be entitled to deny the Customer use of the accommodation, in order to allow third parties use of it, in which case the Booking Price shall remain payable by the Customer.

Article 6: Deposit
When the Customer checks in, an authorisation will be made on their credit card for the amount of the deposit agreed in the Booking. Cityden may collect the deposit at any time.
After the collection Cityden shall only be required to refund the deposit when after the period of stay it is satisfactorily proven that the Customer has complied with all obligations arising from the Booking and these general terms and conditions. Cityden may offset any outstanding claim against the Customer with the deposit. In case of a refund the Customer shall not be entitled to receive any interest or exchange rate differences.

Article 7: Obligations on the part of Cityden
Cityden is required to make available to the Customer the accommodation as set out in the Booking Confirmation during the agreed period of stay, except in the cases mentioned in article 3(2) in combination with 3(3) and article 4(2) in combination with article 5(2) or if the Customer fails to meet all or part of their obligations to Cityden pursuant to the Booking or these terms and conditions or in any other case of force majeure on the part of Cityden.

Article 8: Obligations on the part of the Customer
The Customer is required to timely move into the accommodation in agreement with article 4/article 5.
The Customer is required to use the accommodation in agreement with the Booking and these general terms and conditions during the agreed period of stay.
The Customer is required to use the accommodation with due care. This in any event means that the Customer must:
keep the accommodation in a hygienic state, clean, safe and undamaged; immediately report any damage with an urgent nature (leaks, situations presenting a risk of fire, etc.) to Cityden, failing to do so will result in liability of the Customer for consequential damages.
In case of a Short Stay the Customer undertakes to stay in the accommodation during a minimum of 7 nights and a maximum of 6 months. The Customer shall be liable for consequences of any deviating period of stay.
The Customer is required to leave the accommodation at the end of their period of stay in conformity with art. 4/art. 5, failing to do so will result in the Customer’s liability for any resulting damages.
At the end of the stay the Customer is required to render the accommodation in accordance with the inspection report drawn up at the start of the stay. Any deviation from the inspection report, save for normal wear and tear, shall be deemed to have been caused by the Customer who shall be liable therefore. Any belongings of the Customer left after the accommodation has been rendered shall be deemed to have been abandoned within the meaning of Section 5:18 of the Dutch Civil Code. The Customer shall be liable for any removal cost.
The Customer may not make (minor) changes to the accommodation, such as placing nails, affixing stickers, etc.
The Customer is required to allow Cityden access to the accommodation in order to allow Cityden to check the state of the accommodation (for purposes including its future use) and/or to carry out repairs and/or to manage such repairs (for purposes including the continued compliance with fire safety requirements). Cityden shall carry out any such repairs, if possible, on working days between 9:00 a.m. and 05:00 p.m. If the Customer leaves the accommodation (for a longer period of time), the Customer shall ensure that Cityden is able to enter the accommodation.
It is prohibited for the Customer to cause any nuisance to other Customers/third parties (which in any event includes playing a musical instrument and/or using (loud) audio media after 10:00 p.m. (GMT +1)).
The Customer may not keep domestic animals or smoke in the accommodation. The use and possession of drugs, including marihuana (also on the balconies and in the garden) is strictly prohibited. Upon violation the use of the accommodation will be denied to the Customer, in which case the Customer shall not be entitled to any compensation, Cityden shall retain its claims under the Booking and these general terms and conditions and the Customer shall compensate Cityden for the damage suffered by Cityden as a result of such violation.
The Customer undertakes to deregister from the Dutch Basic Registration of Persons at the end of their stay.
The Customer agrees to the recording and/or storage of camera images for safety purposes in the general areas of Cityden.
If a Customer loses their key/key card and Cityden must admit Customer to the accommodation outside office hours (09:00 a.m. to 05:00 p.m.), the Customer shall owe Cityden a fee of up to € 50 for this.
The Customer may not allow one or more third parties to stay the night in the accommodation, except with Cityden’s (written) consent.
The Customer must be the holder of the credit card on the Booking and must present the credit card to Cityden for verification purposes, failure to do so may cause Cityden to refuse access to the accommodation until sufficient security for payment is offered, without the Customer being entitled to a refund of the Booking Price. If the rightful owner cannot be present at check-in, timely notification must be given to the relevant Cityden location.

Article 9: Cancellation at Cityden Hotel Apartments
A Booking with Cityden Hotel Apartments can only be cancelled by the Customer by e-mail to reservations@cityden.com and under the following conditions:
in case of cancellation of a Non-Refundable Booking the Customer shall owe 100% of the Booking Price to Cityden Hotel Apartments;
in case of cancellation up to 2 days before the start of the stay of a Fully Flexible Booking which is not a Group Booking or a Long-Stay Booking, the Customer shall not owe any cancellation fee to Cityden Hotel Apartments. In case of cancellation within 2 days before the start of the stay 100% of the Booking Price shall be payable to Cityden Hotel Apartments;
in case of cancellation up to 6 weeks before the start of the stay of a Fully Flexible Booking which is also a Group Booking, the Customer shall not owe any cancellation fee to Cityden Hotel Apartments. In case of a cancellation within 6 weeks before the start of the stay 100% of the Booking Price shall be payable to Cityden Hotel Apartments;
in case of cancellation up to 14 days before the start of the stay of a Fully Flexible Booking which is also a Long-Stay Booking, the Customer shall not owe Cityden Hotel Apartments any cancellation fee. In case of cancellation within 14 days before the start of the stay, 100% of the Booking Price for the first 7 nights shall be payable to Cityden Hotel Apartments. In case of early departure, the Customer is entitled to cancel the remaining period of the agreed stay, provided that the Customer takes into account a term of 7 days notice;
in case of cancellation up to 2 days before the start of the stay before 18:00 of a Fully Flexible Booking which is also a Corporate Booking, the Customer shall not owe any cancellation fee to Cityden Hotel Apartments. In case of cancelation within 2 days before the start of the stay, only the Booking Price for the first following night shall be payable to Cityden Hotel Apartments. In case of early departure, the Customer is entitled to cancel the remaining period of the agreed stay, provided that the Customer takes into account a term of 1 day’s notice;
In case of a Fully Flexible Booking which is also a Group Booking or Long-Stay Booking, the Customer may once extend/shorten their stay up to 2 days before the start of the stay, to the extent allowed by the availability of the accommodation(s).
Any of the Cityden locations shall be entitled to cancel the Booking if false or misleading personal data are provided, in which case 100% of the Booking Price shall remain payable by the Customer.

Article 10: Cancellation at Cityden Serviced Apartments
A Booking with Cityden Serviced Apartments can only be cancelled by the Customer by e-mail to reservations@cityden.com and under the following conditions:
In case of cancellation of a Non-Refundable Booking the Customer shall owe 100% of the Booking Price to Cityden Serviced Apartments;
In case of cancellation of a Fully Flexible Booking up to 18 days before the start of the stay, the Customer shall owe Cityden Serviced Apartments 30% of the Booking Price. In case of cancellation by the Customer within 18 days before the start of the stay, 100% of the Booking Price shall remain payable to Cityden Serviced Apartments;
In case of cancellation of a Fully Flexible Booking which is also a Long-Stay Booking up to 21 days before the start of the stay, the Customer shall not owe Cityden Serviced Apartments any cancellation fee;
In case of cancellation within 21 days before the start of the stay, 100% of the Booking Price for the first 14 nights shall be payable to Cityden Serviced Apartments;
In case of early departure the Customer is entitled to cancel the remaining period of the agreed stay, provided that the Customer takes into account a term of notice of 14 days;
Cityden Serviced Apartments shall be entitled to cancel the Booking if false or misleading personal data are provided, in which case 100% of the Booking Price shall remain payable by the Customer.

Article 11: Payment
All payments to Cityden Hotel Apartments shall be made by bank or by credit card in euros and, furthermore, subject to the following conditions:
In case of a Non-Refundable Booking Cityden Hotel Apartments may charge the Customer’s credit card and collect the Booking Price at any time;
In case of a Fully Flexible Booking, Cityden Hotel Apartments may charge the Customer’s credit card at any time. Cityden Hotel Apartments may subsequently collect the Booking Price if the Booking can no longer be cancelled free of charge by the Customer.
All payments to Cityden Serviced Apartments shall be made by bank or by credit card in euros and, furthermore, subject to the following conditions:
In case of a Non-Refundable Booking, Cityden Serviced Apartments may charge the Customer’s credit card and collect the Booking Price at any time;
In case of a Fully Flexible Booking, Cityden Serviced Apartments may charge the Customer’s credit card and collect 30% of the Booking Price at any time and may, from 30 days before the start of the stay onwards, collect the remaining 70% of the Booking Price.

Article 12: House rules
During the stay the Customer is required to comply with Cityden’s house rules, which will be made available on arrival.

Article 13: Transferability
It shall be prohibited for the Customer to transfer the Booking (or rights and obligations arising from it) to a third party (including an assignment and the creation of a right of pledge) or to allow third parties to use the accommodation otherwise, including sub-letting.
By making a Booking the Customer grants Cityden unconditional and irrevocable permission to allow a third party to take the place of Cityden in the Booking applicable to Cityden and the Customer.

Article 14: Liability
Cityden shall be liable to the Customer only to the extent that this liability is covered under Cityden’s insurance. In no event will Cityden be liable for:
damage to the Customer’s belongings caused by theft, damage, destruction, burglary or otherwise. The Customer himself must arrange for adequate insurance for all these events;
personal injury suffered by the Customer;
damage caused by spam, viruses, spyware and/or any other malware that can be distributed via the electronic channels/facilities used and made available by Cityden;
the incorrect statement of rates and/or descriptions of the accommodations outside the Booking Confirmation;
a delay of the Booking as set out in article 3(2).

Article 15: Dissolution
Cityden shall be entitled to dissolve the agreement with the Customer and to revoke the Booking, regardless of whether the agreement has already been wholly or partly performed, without any prior notice, in case of:
bankruptcy, seriously diminished creditworthiness or the death of the Customer or the appointment of an administrator for the Customer;
the Customer’s failure to perform any obligation arising from the agreement or Cityden’s house rules;
the discontinuation of the use of the accommodation by the Customer;
the provision of false or misleading personal data by or on behalf of the Customer.
If the Booking is revoked on one of the above-mentioned grounds, Cityden shall not be required to pay any compensation and the total Booking Price shall remain payable to Cityden by the Customer.

Article 16: Penalty clause
In case of the Customer’s failure to meet any obligation under the agreement with Cityden, the Customer shall forfeit a penalty of €250 per day for every day such non-performance continues, which penalty may be offset against the deposit.

Article 17: Registration
By making a Booking the Customer grants Cityden unconditional and irrevocable permission to arrange for their deregistration from the Dutch Basic Registration of Persons at the end of his stay.

Article 18: Choice of forum, applicable law
Any disputes that may arise shall be exclusively governed by the District Court of Amsterdam. The legal relationship between Cityden and the Customer shall be exclusively governed by Dutch law.

Cityden Stadshart

Cityden Stadshart

Modern art, fashion, culture and catering are all ready for the taking from our offbeat hotel. Or, for guests who prefer something green, they can escape the city to the nearby Amsterdam forest.

Cityden BoLo District

The hip and happening BoLo neighbourhood is the up-and-coming district of Amsterdam. There is always something new to explore.

Cityden Zuidas

Cityden Zuidas

Placed in the south of Amsterdam, you are at the Zuidas business district within minutes of leaving our front door.

Cityden Museumkwartier

Culture vultures will be in their element in this historic district, but there is also plenty for the fashionistas and foodies.

Our locations

We have every corner of Amsterdam covered, just take a look!