Terms & Conditions

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them below, unless the context expressly indicates otherwise:

1.1. “Booking”: A reservation of a Hotel Stay made by the Customer with Cityden Aparthotels.

1.2. “Booking Confirmation”: The written confirmation issued by Cityden to the Customer confirming the Booking, including details such as dates, rates, location, and applicable conditions.

1.3. “Booking Price”: The total amount due for the Booking, as specified in the Booking Confirmation, including any applicable taxes and service charges.

1.4. “Corporate Booking”: A Booking made on behalf of a legal entity or organization in the context of business activities, explicitly communicated as such at the time of Booking.

1.5. “Cityden” or “Cityden Aparthotels”: Refers individually or collectively to the following entities:

Cityden Group B.V. (KvK no. 74435434)
Cityden Stadshart B.V. (KvK no. 69815097)
Cityden Zuidas B.V. (KvK no. 65240243)
Cityden BoLo District B.V. (KvK no. 74441809)

1.6. “Customer” or “Guest”: Any natural person or legal entity who enters into a contractual relationship with Cityden by placing a Booking.

1.7. “Group Booking”: A Booking at Cityden BoLo District, Cityden Zuidas, or Cityden Stadshart meeting one or more of the following criteria:
a. 8 or more apartments/studios per night;
b. 16 or more persons per night;
c. A total Booking Price of €4,000 or more.

1.8. “Hotel Stay”: A confirmed stay at a Cityden Aparthotels location licensed to operate as a hotel.

1.9. “Long-Term Booking”: A Booking for a duration of 14 nights (15 days) or more.

1.10. “Non-Refundable Booking”: A Booking designated as non-refundable, whereby the Booking Price is fully due in the event of cancellation or no-show.

1.11. “No-Show”: A failure by the Customer to check-in for a reserved stay without prior notice or valid cancellation.

1.12. “Fully Flexible Booking”: A Booking (for a maximum of 14 nights) which permits cancellation without charge up to a defined period prior to the check-in date.

1.13. “Website”: Cityden’s official website: www.cityden.com.

Article 2 – Scope of Application

These Terms and Conditions govern all Bookings and contractual relations between Cityden and the Customer, including related services. By making a Booking, the Customer acknowledges and accepts these Terms and Conditions in full.

Article 3 – Formation of the Agreement

3.1. A legally binding agreement is formed between the Customer and Cityden upon issuance of a Booking Confirmation.

3.2. All Bookings are subject to availability. In the event of non-availability due to late departure of previous guests, force majeure, technical failure, or other valid circumstances, Cityden reserves the right to delay check-in, relocate the Guest, or cancel the Booking without liability.

3.3. Cityden may, at its discretion, reassign the Guest to a comparable apartment or studio at any time.

3.4. Unless otherwise agreed in writing, the Booking Price listed in the Booking Confirmation shall prevail. VAT and other taxes, are subject to variation and may be subject to a minimum period of stay.

Article 4 – Check-in, Check-out and No-Show Policy

4.1. Guests must be at least 18 years old to check in. Guests under the age of 18 must be accompanied by an adult.

4.2. Standard check-in time is from 15:00 (GMT+1), and check-out is by 11:00 (GMT+1). All our locations offer 24-hour reception.

4.3. At check-in, a valid passport or EU ID is required. A key card or access code will be issued and must be returned upon check-out.

4.4. In the event of a No-Show, Cityden Aparthotels reserves the right to deny the customer access to the accommodation in order to make it available to other parties. The following conditions apply:

– For Non-Refundable and Standard Bookings, 100% of the booking price will be charged.
– For Corporate Bookings, only the rate for the first subsequent night may be charged, unless otherwise agreed in writing.

Article 5 – Deposits and Authorisation

5.1. A credit card authorisation for the deposit (amount as stated in the Booking Confirmation) shall be required at check-in.

5.2. Cityden reserves the right to charge the deposit or deduct any outstanding amounts, damages, or penalties directly from the authorised card.

5.3. Cityden Aparthotels performs a credit card authorization upon check-in. This authorization is not an actual charge, but a temporary hold on a specific amount to cover any incidental costs or potential damages.

Following check-out, the studio or apartment will be inspected. Provided the accommodation is left in good condition and no violations of the terms have occurred, the authorization hold will be released within 48 hours. Please note that, depending on the policies of your credit card provider, it may take up to 10 business days for the released funds to become visible in your account.

Cityden Aparthotels has no control over the processing time of your financial institution and cannot expedite or accept liability for delays. In such cases, guests are advised to contact their credit card provider directly for further assistance.

No interest will accrue on any deposits or amounts held as part of the authorization.

Article 6 – Obligations of Cityden

Cityden undertakes to provide accommodation and services as confirmed in the Booking Confirmation, subject to these Terms and Conditions and force majeure provisions.

Article 7 – Obligations of the Customer

7.1. The Customer shall:

– Comply with all check-in and check-out procedures;
– Provide valid identification;
– Maintain the apartment in good condition;
– Keep the accommodation in a hygienic state, clean, safe, and undamaged;
– Abide by fire safety, hygiene, and occupancy rules;
– Immediately report to Cityden Aparthotels any damage of an urgent nature, such as leaks or situations presenting a risk of fire. Failure to do so shall result in the Customer being held liable for any consequential damages arising from such failure.

7.2. The Customer shall not:

– Modify the property or its installations;
– Make (minor) changes to the accommodation, such as placing nails, affixing stickers, or any other alterations;
– Cause noise or nuisance;
– Host additional guests without prior written consent from Cityden;
– Smoke or use drugs on the premises;
– Keep pets, unless explicitly permitted by Cityden Aparthotels.

7.3. Violations of the above provisions may result in:

– Penalties of €250 per incident per day;
– Immediate termination of the stay and denial of further use of the accommodation, without the right to any refund or compensation;
– Liability for any damage suffered by Cityden Aparthotels as a result of the violation;
– Retention by Cityden Aparthotels of all rights and claims under the Booking and these Terms and Conditions.

7.4. The Customer agrees to:

– Permit Cityden Aparthotels or its designated contractors access to the accommodation for purposes of inspection (including assessing suitability for future use), carrying out repairs, and/or managing such repairs to ensure compliance with applicable legal and safety obligations, including fire safety requirements;
– Immediately report any damage or maintenance issues;
– Deregister from the Dutch Basisregistratie Personen (BRP), if applicable, upon departure;
– Be aware that any personal belongings left behind after the accommodation has been vacated shall be deemed abandoned within the meaning of Section 5:18 of the Dutch Civil Code;
– Consent to the recording and/or storage of camera images in the general areas of Cityden properties for safety and security purposes.

7.5. Credit Card Requirements:

The Customer must be the rightful holder of the credit card used for the Booking and must present the card at check-in for verification purposes;

Failure to present the credit card may result in denial of access to the accommodation until sufficient alternative security for payment is provided, without any right to a refund of the Booking Price;

If the rightful cardholder cannot be present at check-in, Cityden must be informed in a timely manner by the Customer.

Article 8 – Cancellations

8.1. Cancellation requests must be submitted in writing to: reservations@cityden.com

8.2. Cancellation fees are applied as follows:

Non-Refundable Bookings:
100% of the Booking Price is payable upon cancellation.

Fully Flexible Bookings (up to 14 nights):
Cancellations made more than 48 hours before 15:00 on the scheduled check-in date incur no charge. Thereafter, 100% of the Booking Price is due.

Group Bookings:
– Cancellations are governed by the terms specified in the Group Booking agreement.

Long-Term Bookings (14 nights or more):
– Cancellations made more than 7 days before arrival are free of charge. Thereafter, the equivalent of 7 nights will be charged. Early departure requires a 7-day notice (applies only to direct bookings made through the official website, Front Office, or Reservations Department).

Corporate Bookings (with direct contract):
Cancellations are free up to 24 hours prior to arrival (until 15:00). Late cancellations are charged one night.

8.3. Providing false personal details entitles Cityden to cancel the Booking without refund.

Article 9 – Payment Terms

9.1. All amounts are due in Euros and may be paid by bank transfer or credit card.

9.2. For Non-Refundable Bookings, Cityden may charge the full Booking Price upon confirmation.

9.3. For Fully Flexible Bookings, charges may apply after the cancellation deadline has passed.

Article 10 – House Rules

Guests must adhere to the House Rules as provided in the Hotel Directory and at check-in. Non-compliance may result in fines or expulsion.

Article 11 – Non-transferability

11.1. Bookings are personal and may not be assigned or transferred without written permission from Cityden.

11.2. The Customer hereby consents to the assignment of this agreement by Cityden to any other entity, whether within or outside the Cityden Group.

Article 12 – Liability

12.1. Cityden’s liability is limited to the extent covered by its insurance.

12.2. Cityden shall not be liable for:

– Theft, destruction, burglary or damage to guest property;
– Personal injury unless due to gross negligence;
– Losses arising from website or system errors;
– Misrepresentations by third-party booking channels;
– Delays due to maintenance or guest misuse.
– Damage caused by spam, viruses, spyware and/or any other malware that can be distributed via the electronic channels and facilities used and made available by Cityden Aparthotels.
– Incorrect statement of rates and/or descriptions of the accommodations outside the Booking Confirmation.

Article 13 – Termination

Cityden may terminate the agreement with immediate effect in the following circumstances:

– Customer insolvency or incapacity;
– Violation of these Terms or House Rules;
– Misuse or abandonment of the apartment;
– Provision of false identity or payment details.
– Bankruptcy, seriously diminished creditworthiness or the death of the Customer

All outstanding amounts shall remain due upon termination.

Article 14 – Penalties

The Customer agrees to a contractual penalty of €250 per incident per day for any violation of these Terms or the House Rules. This may be deducted from the deposit.

Article 15 – BRP Deregistration

If the Customer is registered in the Dutch BRP (Basisregistratie Personen), they expressly authorise Cityden to notify the municipality of their departure and facilitate deregistration after the end of their stay.

Article 16 – Governing Law and Jurisdiction

These Terms and all agreements to which they apply shall be governed exclusively by the laws of the Netherlands. All disputes shall be submitted to the competent court in Amsterdam, the Netherlands.

Article 17 – Communication and Privacy

17.1 By completing a booking, the Customer consents to receive emails related to their stay, including:

– Booking confirmations;
– Check-in and check-out details;
– Service announcements and offers.

17.2 Consent to Receive Emails:

The guest acknowledges and gives their explicit consent to receive emails from Cityden Aparthotels for the purpose of communication and information related to the booking, stay, and other hotel-related matters. These emails may include, but are not limited to, booking confirmations, updates, reminders, special offers, promotions, feedback requests, and other relevant information.

17.3 Scope of Emails:

The emails sent by Cityden Aparthotels may contain information pertaining to the guest’s booking, reservation details, check-in and check-out procedures, amenities, services, facilities, policies, local attractions, events, and any other information that may be deemed relevant to the guest’s stay.

17.4 Communication Channels:

Cityden Aparthotels may use the email address provided by the guest during the booking process or any other email address provided by the guest subsequently for the purpose of communication. The guest is responsible for providing a valid and accessible email address. Cityden Aparthotels shall not be held liable for any consequences arising from the guest’s failure to provide an accurate or accessible email address.

17.5 Opting Out:

The guest has the right to unsubscribe or opt out of receiving promotional and marketing emails from Cityden Aparthotels at any time by following the instructions provided within the email or by contacting Cityden Aparthotels directly. However, the guest acknowledges that opting out may result in missing important updates and information related to their booking and stay.

17.6 Confidentiality and Third-Party Disclosure:

Cityden Aparthotels respects the privacy of its guests and ensures that any personal information shared via email will be treated in accordance with applicable privacy laws and regulations. Cityden Aparthotels will not disclose or sell guest information to third parties without the guest’s explicit consent, except as required by law or as necessary for the provision of hotel services.

17.7 Email Security:

While Cityden Aparthotels takes reasonable measures to ensure the security of its email communications, the guest acknowledges that email is not a completely secure method of communication. The guest agrees to assume any risks associated with the transmission of personal or sensitive information via email and releases Cityden Aparthotels from any liability arising from such transmission.

17.8 Modifications to Communication Consent:

Cityden Aparthotels reserves the right to modify or update this communication consent agreement at any time. The updated agreement will be effective upon posting on Cityden Aparthotels’ website or other appropriate means of communication. Continued use of Cityden Aparthotels’ services after any modifications constitutes the guest’s acceptance of the revised terms.

Article 18 – Personal Data

Personal data is handled in accordance with the General Data Protection Regulation (GDPR).

Article 19 – Marketing Materials

Descriptions, photographs, and illustrations displayed on the Website or third-party platforms are for marketing purposes only. No rights can be derived from them.

Article 20 – Zero Tolerance for Exploitation

Cityden Aparthotels operates a strict zero-tolerance policy concerning any form of human trafficking or sexual exploitation. Any suspected involvement will be reported to the relevant authorities, and access to Cityden properties will be immediately and permanently denied.

By confirming a Booking with Cityden Aparthotels, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.